Does quartz stain ?
Quartz is stain-resistant, but surface stains can occur. Most can be easily removed with proper cleaning.
How long does countertop installation take ?
Most installations take approximately 1.5–3 hours, depending on the size and complexity of the project.
Do you install sinks?
We mount undermount sinks during countertop installation. Plumbing connections are not included.
Does granite require sealing?
Yes. Granite and most natural stone countertops require sealing. How often they need to be sealed will depend on the type and color of the stone.
How long does the process take from placing my order to installation?
Our typical timeframe is approximately 3–4 weeks from order to installation. Lead times can vary depending on the project, material availability, and current schedule.
Do you offer remnants?
Yes. We offer remnants in a variety of materials, colors, and sizes. Availability varies, and remnants may not work for every project.
Is countertop removal included?
Countertop removal and haul-away can be added to your order for an additional cost. Pricing depends on the type of existing countertop being removed.
Can you create custom pieces?
Yes. In addition to countertops, we can fabricate a variety of custom pieces and designs. Talk with our sales team about your idea to see what we can create.
How much is the deposit?
A 75% deposit is due when your countertop order is placed. The remaining balance is due at the completion of installation.
Do you sell shower panels?
Yes. We offer porcelain shower panels and porcelain slabs that can be fabricated for custom sizes. UMG does not install shower panels.
Do you service countertops?
Yes. We offer service for many countertop issues, including chips, scratches, seam or sink separation, additional holes, and other repairs. Contact our team to discuss your specific service needs.
Do you cut or modify existing countertops?
No. UMG does not cut or modify existing countertop materials.
When do my existing countertops need to be removed?
Existing countertops must be removed before digital templating. If needed, UMG offers countertop removal and haul-away as an additional service.
What countertop materials do you carry?
We carry granite, quartz, quartzite, marble, dolomite, soapstone, and other countertop materials, with a large selection available in stock.
What is the best material for a kitchen countertop?
Granite, quartz, and quartzite are all great options for kitchens. Each material has different benefits, maintenance requirements, colors, and price points. Our sales team can help you choose the best option for your space and lifestyle.
Do you install backsplashes?
Yes. We fabricate and install countertop-material backsplashes, including standard-height and full-height options. We also sell backsplash tile, but do not provide tile installation.
Do you sell sinks?
Yes. We offer a variety of sink options with the purchase of countertops. Sinks are not currently sold separately.
Do I need an appointment to visit the showroom?
Appointments are recommended if you would like to work directly with a sales representative, but customers are welcome to visit our showroom and browse our selection.
What should I bring to get an estimate?
Bring your measurements, drawings, cabinet plans, or blueprints along with any material or design ideas you have. The more information you provide, the more accurately we can prepare your estimate.
Do you provide free estimates?
Yes. Our team can prepare an initial countertop estimate based on the measurements or plans you provide.
Do you come out to measure before I place an order?
Digital templating is completed after your order has been placed and your space is ready. Initial estimates are based on customer-provided measurements, drawings, or plans.
Do my cabinets need to be installed before templating?
Yes. Cabinets must be completely installed, secured, and ready for countertops before we can complete the final template.
Do I need to be home for the template?
We recommend that the homeowner or someone authorized to make project decisions be available during the template in case questions arise.
Can I make changes after my countertop has been templated?
Changes may be possible before final approval and fabrication. Changes made after templating may affect pricing, scheduling, or require a new template.
Will my countertops have seams?
Some projects require seams depending on the layout, slab size, material, access to the home, and other factors. Our team will determine the best seam locations for your project.
Will I be able to see where my seams will be?
Seam locations can be reviewed as part of the final approval process when applicable. Final seam placement may depend on the material and fabrication requirements.
Can you match the pattern or veining at seams?
Our fabrication team takes material movement and veining into consideration when laying out your countertops. Because every slab and project is different, a perfect pattern match cannot always be guaranteed.
Can I choose the exact slab used for my countertops?
Slab selection options depend on the material and availability. Our sales team can explain the selection process for the material you choose.
Will natural stone look exactly like the sample?
No. Granite, quartzite, marble, dolomite, soapstone, and other natural stones will have natural variations in color, pattern, veining, texture, and movement. These variations are part of what makes each slab unique.
Can quartz vary from the showroom sample?
Yes. Color, pattern, veining, and finish can vary slightly between samples, slabs, and production lots.
Can I put hot pans directly on my countertops?
We recommend using trivets or hot pads on all countertop materials. Heat resistance varies by material and manufacturer.
Can I cut directly on my countertops?
We recommend always using a cutting board to help protect both your countertop and your knives.
Who disconnects and reconnects my plumbing?
UMG does not disconnect or reconnect plumbing. Plumbing should be handled by a qualified plumber.
When can my plumbing be reconnected after installation?
Follow the instructions provided by your installation team and plumber before reconnecting plumbing or using the sink.
Do appliances need to be in place for templating?
Appliances that affect the countertop layout should be selected and their specifications available before templating. Our team will let you know if a specific appliance needs to be on site.
What needs to be completed before my template?
Cabinets should be completely installed and secured, and all project decisions that affect the countertop layout should be finalized before templating.
How should I prepare for installation day?
Clear countertops and nearby work areas, provide a clear path into the home, and remove any fragile or valuable items from the installation area.
Will there be dust during installation?
Some dust and debris can occur during countertop installation. Our installers will clean their work area when the installation is complete, but we recommend protecting nearby items before installation.
Can countertops damage walls or cabinets during installation?
Countertops are heavy and often fit tightly between walls and cabinets. Minor drywall, paint, trim, or cabinet touch-ups may sometimes be necessary after installation.
Do you install countertops year-round?
Yes. During colder weather, the home and installation area must be maintained at an appropriate temperature for installation.
Can you make countertops for outdoor kitchens?
Yes. We offer countertop options for outdoor applications. Our sales team can help you choose a material appropriate for your project and environment.
Do you work with builders, contractors, and designers?
Yes. We regularly work with homeowners, builders, contractors, designers, and other industry professionals on residential and commercial projects.
Do you offer commercial countertops?
Yes. We fabricate and install countertops for both residential and commercial projects.
What areas do you service?
UMG serves customers throughout Northwest Ohio and Southeast Michigan. Contact our team to confirm service availability for your specific location.
Do you offer a warranty?
Yes. UMG offers a 1-year labor warranty on countertop installations covering sink mounting, seams, and other installation-related concerns.
What happens if I have an issue after installation?
Contact the UMG office and let us know what you’re experiencing. Our team may request photos or additional information so we can review the concern and determine the appropriate next steps.
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